January 27th 2012 11:22:19 PM MST |
Updates
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2012-01-26 12:56:19 MST Grid web services issue RESOLVED We have detected and mitigated a distributed denial of service attack (DDOS), and the issue that was causing occasional sluggish connections to the Modwest Grid webservers is resolved now. Thanks for your patience. 2012-01-26 08:39:26 MST Grid web services issue Occasional, brief slowdowns or connection failures to the Modwest Grid web cluster have been reported, and engineers are looking into the issue. 2012-01-21 09:43:55 MST Modwest Grid Maintenance Sunday 1/22 2PM MST UPDATE 2:36PM: Maintenance is complete. On Sunday, January 22nd, at approximately 2PM Mountain Time, Modwest engineers will conduct maintenance on the storage subsystems of the Modwest Grid. Technical Info: Last week we migrated storage services for some accounts to a backup node to address a service issue. We need to migrate storage services back to the primary node for these accounts. Downtime Caused? Web services, FTP, SSH, and Cron services will be interrupted for some customers, for up to 20 minutes. Other customers may notice a slowdown or brief interruption. We anticipate any interruption will be brief, and engineers and support staff will be available to help with any issues that arise. Modwest Grid email services will not be affected, nor will this maintenance affect any VPS or managed server. 2012-01-14 01:23:36 MST Web Cluster Service Issue - RESOLVED We successfully transferred services to a backup storage server and all systems are operational again. Thanks for your patience. 2012-01-13 23:20:46 MST Web Cluster Service Issue Engineers are investigating an issue that is making some websites on the Modwest Grid unavailable. UPDATE: A storage server issue is the cause of the current outage. We are working to resolve it as quickly as possible. 2012-01-13 14:22:55 MST Slow mail performance issue - RESOLVED The hardware issue that affected some Modwest Grid mailboxes and caused slow performance is now resolved. Thank you for your patience. 2012-01-12 08:31:36 MST Slow access to some mailboxes Modwest engineers are currently working to improve performance of POP3/IMAP mailboxes on the Modwest Grid. Update: 2012-01-12 10:13: Modwest Engineers are replacing a faulty drive in one of the Modwest Grid Mail Cluster storage servers. While the RAID array rebuilds with the new drive, customers with mailboxes on the affected storage server will see some degraded performance with their mail client throughout the day. Update 2012-01-13 07:49: The RAID array rebuild is mostly complete, and we anticipate a several more hours are needed, during which access to some mailboxes (particularly via webmail) will be slower than usual. 2012-01-11 15:29:15 MST Intermittent Network Issues - Resolved Modwest engineers recently identified and resolved the source of the recent intermittent network outages. In the process, we greatly increased our capabilities to identify and prevent issues with a similar profile. Thanks for your patience. 2012-01-08 12:15:00 MST Reboot of Shell/FTP server SSH and FTP services will be briefly interrupted while we reboot a related server. 2012-01-07 10:14:36 MST Intermittent Network Outages We continue to experience occasional, brief network issues that affect some sites and servers. Engineers continue to investigate. 2012-01-06 06:40:57 MST Intermittent Network Outages We are currently investigating brief, intermittent network outages which may be affecting some sites and servers on our network. 2012-01-02 10:13:28 MST Intermittent Network Outages We are currently investigating the cause of intermittent, brief disruptions in internal connectivity which may affect some sites and servers on our network. The Modwest network is reachable, with no connectivity problems. Use this page to check on the current and historical status of Modwest services. "OK" status indicates that our systems are running fine. Website downtime can be caused by problems unrelated to Modwest, such as:
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